Questions about You
• Why are you applying to work here? • What has been your greatest accomplishment? • What would you do if your replacement doesn’t show up when it’s time to go home? • If hired, how long do you plan on working here? • Who was your best boss? Why?
Customer Service Questions
• What is customer service? • What is good customer service? • Why do customers shop at this store? • A customer complains that the coffee tastes terrible, what would you do? • A customer leaves without paying for gas, what would you do? • A co-worker is rude to customers, what would you do? • The credit card machine is broken. What do you say to the customers? • A customer wants to pay for $15 worth of merchandise in quarters, do you accept it? • A customer wants to return a package of food that is open and half gone. What will you do? • What is most important – a good product or friendly, fast service? • You are scheduled to leave at 6 pm. Your replacement worker doesn’t show up. What would you do?
• The customer’s purchase totals $13.93. She gives you a ten dollar bill and a five dollar bill. How much change do you give her? • If one bottle of soda costs .99, how much does three cups cost? How much do they cost with 5% tax added on? • Each pot of coffee hold 6 cups. We usually sell 10 cups of coffee every fifteen minutes. How many pots of coffee will you need to make? • Potato chips are on sale at half price. They sell for $1.19. How much is 50% off? • A customer buys $27 worth of gas. He gives you a $50 bill. How much change do you give him? 55 x 20 = 24 – 48 = 62 + 28 + 14 + 36 = 82.20 – 53.66 =